Shipping & Delivery Policy

At Xpressbuy247 (Virtual Xhubstore Services), we aim to ensure that every order is processed and delivered to you quickly, securely, and with full transparency. This Shipping & Delivery Policy outlines how we handle order processing, shipping, delivery timelines, and associated terms.

  1. Order Processing

Orders for digital products (e.g., gift cards, subscriptions, vouchers) are processed instantly or within a few minutes after successful payment confirmation.
Orders for physical products under our “Shop for Me” service are processed within 24–48 business hours once payment is confirmed.
Orders are only processed on business days (Monday – Saturday, excluding public holidays in Nigeria).

  1. Shipping Methods
    We use multiple delivery methods depending on the type of product:

Digital Products

Delivered via email, SMS, or directly to your Xpressbuy247 account dashboard.
No physical shipping fees apply.

Shop for Me (Physical Products)

Local deliveries within Nigeria are handled via trusted courier partners (GIG Logistics, DHL, FedEx, etc.).
International deliveries are handled through reliable international shipping partners.
Customers may choose standard delivery or express delivery at checkout where available.

  1. Delivery Timelines

Digital Products: Instant to 24 hours (depending on product type or verification needs).
Shop for Me – Local (Nigeria): 2–5 business days.
Shop for Me – International: 7–15 business days (depending on destination and courier).

⚠️ Delivery times are estimates and may vary due to customs clearance, courier delays, or other unforeseen factors.

  1. Shipping Fees

Digital Products: Free delivery.
Shop for Me – Physical Products:

Shipping fees are calculated based on product weight, size, and delivery location.
Exact fees will be displayed at checkout before payment.

  1. Tracking Your Order

For digital products, a confirmation email/SMS is sent immediately after delivery.
For physical products, a tracking number will be provided once your item is shipped, allowing you to monitor delivery progress.

  1. Delivery Responsibility

Customers must provide a complete and accurate delivery address. Xpressbuy247 will not be held liable for delivery failures due to incorrect or incomplete addresses.
Once an order is marked as “delivered” by our courier partner, responsibility transfers to the customer.

  1. Delays & Force Majeure
    We strive to meet all estimated delivery timelines, but delays may occur due to:

Customs clearance delays.
Courier strikes or service interruptions.
Natural disasters, public holidays, or other force majeure events.

In such cases, we will keep customers updated via email, WhatsApp, or phone.

  1. Undeliverable Orders

If a physical product is returned to us as undeliverable (due to incorrect address, refusal to accept, or unavailability), the customer may be required to pay additional shipping fees for re-delivery.

  1. Contact for Shipping & Delivery Matters
    If you have any questions regarding your order or delivery status, please contact us:
    📧 Email: support@xpressbuy247.com
    📍 Address: Plot 49, 19th Street, Lagos, Nigeria

✅ This policy ensures transparency for both customers and payment gateways — proving that your business takes delivery commitments seriously.