Privacy & Cookies Policy

Effective Date: August 1, 2025
This Privacy Policy describes how Virtual Xhubstore Services (trading as Xpressbuy247) (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you use our website xpressbuy247.com and related services.
We are committed to safeguarding your privacy and ensuring transparency in how we handle your personal data.

  1. Information We Collect
    When you use Xpressbuy247, we may collect the following categories of personal information:

Account Information: Full name, email address, phone number, password.
Order & Delivery Information: Shipping address, billing address, order history.
Payment Information: We do not store card details; payments are securely processed by third-party gateways (Fincra, Paystack, Flutterwave).
Support & Communication: Records of your interactions with our support channels (e.g., WhatsApp).
Automatically Collected Information: At this time, we do not actively collect IP addresses, cookies, or analytics data. If this changes, we will update this policy accordingly.

  1. How We Use Your Information
    We use the collected information for the following purposes:

To process and deliver your orders.
To verify your identity and maintain your account.
To communicate with you regarding orders, updates, and promotions.
To provide customer support via WhatsApp or email.
To comply with legal and regulatory obligations.
To improve and personalize your shopping experience.

  1. Sharing of Information
    We do not sell your personal data. However, we may share your information in the following circumstances:

Payment Providers: With trusted third-party gateways (Fincra, Paystack, Flutterwave) to process payments.
Delivery & Logistics Partners: To deliver your purchases.
Legal Authorities: If required by law, regulation, or court order.
Business Transfers: In case of a merger, acquisition, or restructuring.

  1. Data Retention
    We retain your personal information only as long as necessary for:

Fulfilling your orders and account management.
Meeting legal, tax, or regulatory requirements.
Resolving disputes and enforcing agreements.

Once data is no longer required, we securely delete or anonymize it.

  1. Data Security
    We implement reasonable administrative, technical, and organizational measures to protect your personal information against loss, misuse, or unauthorized access.
    Examples include:

Encrypted payment processing handled by secure gateways.
Password protection and authentication for accounts.
Restricted internal access to personal data.

  1. International Data Transfers
    As we operate globally, your information may be transferred to and processed outside Nigeria. By using our services, you consent to such transfers, provided that adequate protection is in place.
  2. Your Rights
    Depending on your location, you may have the right to:

Access a copy of your personal information.
Request correction of inaccurate information.
Request deletion of your account/data (subject to legal retention).
Object to certain processing activities.
Withdraw consent to marketing communications.

To exercise these rights, please contact us (see Contact Us section below).

  1. Children’s Privacy
    Xpressbuy247 is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we discover such data, it will be deleted immediately.
  2. Changes to this Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date.
  3. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
    Privacy Matters Contact
    📧 Email: privacy@xpressbuy247.com
    📍 Address: Plot 49, 19th Street, Nigeria
    📞 WhatsApp Support: Available via our website support channel
    We will aim to respond within 30 days of receiving your request.